Regarding the issues with mold in the bathroom vents and the pool chemicals, we apologize for any discomfort caused. Providing a comfortable and welcoming environment for our guests is our top priority. We're glad to hear that the room was clean and that our friendly front desk staff made a positive impression on you. Rest assured, we are continuously working on improvements to enhance the overall guest experience. We understand the importance of updating our facilities to provide a fresh and modern experience for our guests.
We apologize for any inconvenience caused by the outdated appearance of our property. Thank you for choosing to stay with us again and for taking the time to share your feedback. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another opportunity to provide you with an improved and more satisfactory experience during your next visit. Please rest assured that we are working to improve the overall quality and functionality of our facilities, including addressing the issues you've mentioned with room phone and interior lightings. We appreciate your positive comments about our friendly and prompt staff. We have addressed these concerns with our housekeeping and maintenance teams to ensure a better experience for our guests moving forward. We're sorry for the disturbances you experienced due to noise and the presence of a roach in your room. Your comfort and satisfaction are important to us, and we take your comments seriously. However, we regret to learn about the issues you encountered with the quality of your room and facilities. We're glad to hear that you enjoyed our excellent location. We appreciate your insights and apologize for any inconveniences you experienced during your visit.
Thank you for sharing your feedback regarding your recent stay at Hotel Palace Royal. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.Grand Sunset Princess All Suites Resort.Hotels near Fortifications of Quebec National Historic Site.Hotels near Marche De Noel Allemand De Quebec.Ascend Collection Hotels in Quebec City.
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